Custom Mat Refund Policy
Every mat we produce is custom-made to your exact specifications. Because these items cannot be resold, all sales are strictly final.
- No Returns or Exchanges: We do not accept returns, issue refunds, or allow exchanges for buyer remorse, incorrect dimensions ordered, or color/design mismatches.
- Review Before Ordering: Please carefully review all dimensions, spellings, colors, and design layouts before finalizing your purchase at checkout.
- Damaged or Incorrect Items: If your mat arrives damaged in transit, or if we made a manufacturing error that contradicts your confirmed order details, please notify us immediately.
- 48-Hour Claim Window: You must email us at cs@custom-mats.com within 48 hours of delivery to report any issues.
- Required Proof: All claims must include your order number and clear photos showing the damage or the layout mistake. Approved claims will receive a free replacement.
