Shipping & Delivery
Most of our mats are made or customized specifically for your order, so production time comes before transit time. Here is what to expect from artwork approval through delivery.
Approve Your Proof
For custom logo mats, production generally begins after you approve the artwork proof. Reviewing and approving your proof promptly helps keep the order moving.
Production
Many custom-printed mats require approximately 10–15 business days before shipping, although timing varies by product, quantity and current manufacturing schedules.
Shipment & Tracking
Once your order ships, tracking information is sent when available so you can follow the shipment to its destination.
Have a required delivery date? Tell us before ordering. Rush availability depends on the product, quantity, artwork and current production schedule, and we can help determine whether your timeline is realistic.
Production Time Is Separate From Shipping Time
The estimated production time covers manufacturing or customization before the order leaves the production facility. Transit time begins after the order has shipped.
Because many products are made to order, production schedules can vary. Larger quantities, specialty sizes, custom shapes and more involved projects may require additional time.
Serving Customers Across the United States and Canada
We ship commercial mat orders throughout the United States and Canada. Shipping cost and transit time vary based on destination, mat size, quantity and the type of order.
Orders shipping to Canada, Alaska or Hawaii may have additional freight or delivery costs. Large or oversized mats may also require different shipping arrangements than standard parcels.
Shipping FAQs
How much is shipping?
Shipping cost depends on the destination, mat size, quantity and order type. When shipping is available directly through checkout, the available options and charges are shown during checkout. Custom or larger projects may require separate freight arrangements.
When does my production time start?
For custom logo mats that require an artwork proof, production generally begins after the proof has been approved. Changes to artwork or delays in approval can affect the schedule.
How will I know when my order ships?
Once the order ships, you will receive shipment information and tracking when tracking is available for that shipment.
Can I track my order?
Yes, when the carrier provides tracking. Tracking information is typically included with the shipment notification and may also be available through your order details.
Do you offer rush production or expedited shipping?
Rush production or expedited delivery may be available for some products. Availability depends on the mat, artwork, quantity, manufacturing schedule and destination. Contact us with your required date before ordering so we can review the options.
What if my shipment arrives damaged?
Contact us promptly with your order information and photos of the packaging and product. We will review the issue and help determine the appropriate next step.
Have a Shipping or Delivery Question?
If you have a deadline, oversized project or special delivery requirement, contact us before placing the order so we can help plan around it.
