Shipping & Delivery
So you’ve done your shopping; just how long will it be till you can rock that swanky new logo mat or sports rug? The calculator below will give you the average amount of days it takes to ship a product to your door and the best time to contact our support team. Please note that every order at Custom-Mats is custom printed just for you, and will take 10-15 business days to print prior to shipping.Here are a few things to consider while you wait for your order:
- We ship on business days. Monday - Friday, excluding national holidays.
- Shipping starts from the date you received the “Your Order Has Shipped!” email.
- The estimate above does not include manufacturing time - we need 10-15 business days to make sure your custom order is everything you hoped it would be.
- If your order is a custom logo mat, production does not start until after you approve a proof.
- If your order for a sports rug, production time usually runs about 2-3 weeks due to these rugs being custom made to order and the demand. Please note there is a 20% cancellation fee if the order is not cancelled in 24 hours since it was placed.
Custom-Mats is a national company - we work with production and shipping partners in the United States to get your items to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary.
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
We rely on a global network of shipping partners (UPS, FedEx, DHL) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.