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Cancellation and Return Policy

Cancellation Policy

You may cancel any order without restocking charge if you cancel the order within 12 hours of submitting the order. All orders cancelled thereafter will incur a restocking fee of 20% - 25% cancellation fee based on the rug, office accessories, collection. Orders may not be cancelled once the order has been loaded onto shipping trailers or after being shipped.

Return Policy

Custom Mats is committed to providing every customer with the highest standard of customer service. We proudly abide by assisting Customer Service 7 days. Offer safe and secure online transaction. 

For any order that is cancelled after 24 hours of the order, customer is to pay a 25% restocking fee. For any rug that is returned for any reason customer is to pay a 30% restocking fee and return freight. Return of any unused item must be requested within 30 days of delivery date. Before returning any merchandise, please contact Custom Mats for a Returned Good Authorization # (RGA#). Returned merchandise must be in original new condition. Refund will be granted once item has been received in perfect condition. 

Please Note: The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size.